Inside the Exploratorium's new exhibits.
The Exploratorium is a museum, laboratory, and art studio with the mission of transforming learning and advancing connections between art and science. With 326 employees (including 17 PhDs and in-house artists), the Exploratorium makes all of their floor exhibits in-house and sell exhibits to partners and agencies. We met with Chris Axley
, the Exploratorium’s Director of Information Technology. Axley manages the organization’s business software subscriptions, system development, and commerce platforms.
Since the Exploratorium has such diverse and unique needs, customizability is essential. The Exploratorium receives grants to investigate and develop new IT systems and works with a consulting agency to find and choose between offerings.
- Right now, the institution is evaluating customer relationship management (CRM) use by doing interviews and collecting data on the needs of internal users, including the development office.
- Axley said that the museum is also reevaluating their enterprise resource planning (ERP) system, which helps manage costs, inventory, people, and other resources that go into building exhibits. Right now, groups use manual processes and smaller systems to allocate resources and predict costs, but Axley hopes that a future system will centralize and simplify this system.